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Privacy Policy

Last Updated: August  2026

At Focus IT Services (“we”, “us”, “our”), accessible via focusitservices.co.uk, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Focus IT Services is the data controller responsible for your personal data collected through this website.

If you have any questions about this policy or wish to exercise your data protection rights, please contact our Data Protection lead at:

  • Email: support@focusitservices.co.uk

  • Address: Unit B, Office 11 + 12 , Madison Place, 10 Northampton Rd, Manchester M40 5AG

2. Information We Collect

We may collect and process the following types of personal information:

  • Identity & Contact Data: Name, business name, job title, email address, phone number, and physical address when you fill out contact forms, request a quote, or register for support.

  • Technical Data: Internet Protocol (IP) address, browser type and version, operating system, time zone setting, and device details automatically collected when you visit our website.

  • Usage Data: Information about how you use our website, pages viewed, time spent, and referral paths.

  • Marketing & Communications Data: Your preferences in receiving marketing updates from us.

3. How We Use Your Data & Lawful Bases

We process your personal data under the following lawful bases:

Purpose / Activity Type of Data Lawful Basis for Processing
To respond to inquiries and quotes Contact, Identity Legitimate Interests (to address customer queries and provide IT quotes)
To enter into or fulfill an IT contract Contact, Identity, Financial Performance of a Contract
To maintain website security and performance Technical, Usage Legitimate Interests (ensuring network and website security)
To send newsletters or marketing materials Contact, Marketing Consent (where required) or Legitimate Interests (B2B marketing)
To comply with legal or regulatory obligations Identity, Contact, Technical Compliance with Legal Obligation

4. Cookies & Tracking Technologies

We use cookies and similar analytics tools (e.g., Google Analytics) to improve user experience and measure website efficiency.

  • Essential Cookies: Necessary for the technical functionality of the website.

  • Analytics/Performance Cookies: Allow us to recognize and count visitors to understand site usage.

You can manage or disable non-essential cookies via your web browser settings at any time.

5. Third-Party Sharing

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who assist us in operating our business, under strict confidentiality obligations:

  • Website hosting and maintenance providers.

  • Customer Relationship Management (CRM) and ticketing platforms.

  • Analytics and marketing platform providers.

  • Legal, regulatory, or law enforcement authorities when required by law.

6. Data Transfers Outside the UK

Where personal data is transferred or processed outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are implemented, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs).

7. Data Security & Retention

We implement industry-standard technical and organizational security measures (such as SSL encryption, firewalls, and strict access controls) to protect your personal data from unauthorized access, loss, or alteration.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Legal Rights

Under UK data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you (Data Subject Access Request).

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”).

  • Right to Restrict or Object: Object to or restrict the processing of your data.

  • Right to Data Portability: Request transfer of your data to another organization.

  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the UK data protection supervisory authority:

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be published on this page with an updated revision date.